Detailed Notes on empire today carpet and flooring

March 26, 2018 at nine:05 pm I am repeat consumer at Empire and have not experienced an issue however, won't ever do organization with them once more. Purchased carpeting for two bedrooms to incorporate closets. Found out on working day of installation, rooms had been calculated improperly (sales Rep Mike Kline) so installer does not have adequate carpeting to finish The task. I phoned customer support and spoke to the rep who instructed me I would need to wait for a connect with back again throughout the subsequent 24 business hrs. I requested for the supervisor which immediately after quarter-hour he located in Texas (Valerie) when she was helpful, she certain me that somebody from the community (Northlake) office would phone. I did receive a get in touch with from Randy, who created arrangements to possess the carpet for the 2 nd place and also the carpet for that closet within the place that they had concluded, put in the next day. In reality the exact same installer agreed to return to set up it.

In a nutshell he explained it had been clear they ended up attempting to get carried out immediately. He mentioned customer service would contact me to agenda repair service.

I'd definitely wish to speak with people who review the installation course of action in Northern California to discuss our situation in depth during the hope of obtaining it fixed.

They've got ripped off the incorrect purchaser and the remainder of you might want to get up and cease acquiring their lies.

Oct 19, 2017 at nine:01 am I setup an appointment to have a part of flooring reinstalled just after we did some remodeling. It was set up by way of the web site along with the gentlemen showed up the incredibly following day. He informed me that Though I had put in this floor only two years in the past and it’s no more accessible. He went the additional action to setup a warrenty/service call for me. Sadly that’s wherever the wonderful services finished. I have gotten seven phone calls pertaining to my gross sales connect with but nothing at all of worth concerning my service call. I had to get in touch with the Business many instances and ask for to become placed on hold though the decision attendent attempted to Call the neighborhood Place of work. three-four Moments they ended up unsuccessful. My reaction was “how do I be expecting them to acquire ahold of me when their own individual firm are unable to?” Following way too much energy I lastly obtained anyone and so they gave me daily for my service phone but could not slender it down anymore than “sometime concerning 8am and 6pm.

April 19, 2018 at five:26 pm If I could give your business minus scores I absolutely would. check here On Friday April thirteen, 2018, installers came to our household to put in our vinyl flooring. They showed up at 11am and did not get started until eleven:30am on a occupation that was imagined to just take all day long. They squeezed us between a career they had each morning in addition to a position they were undertaking that night. They ended up needing to go away at 7pm While using the promise that they might be back again the next day to complete The work. Saturday arrived and no-one confirmed up. I had to contact the lead installer, Hector, who explained to me they didn’t work on Saturday’s and he was with family members and would not be coming. I straight away called customer service to complain. In looking about our partly carried out floor we observed that in lieu of 1/4″ plywood underlayment they had place down 3/sixteen″ strand board. Low-priced stuff. You can find numerous bubbles in our flooring and it absolutely was mounted cracked by a one/two″ . They took a assistance report and mentioned that somebody would Get in touch with me with 24 enterprise hrs. I had to simply call back several occasions conversing with a number of men and women right before I got a return simply call from the customer service manager, Donna Martin, while in the Sacramento Business office.

The installers broke a caste-iron radiator. They paid out to acquire it repaired so it will halt leaking not to exchange the damaged valve.

Entirely unacceptable. Empire really should do a much better task making sure that their subcontractors are fantastic and get the job finished around the day it can be promised.

As I have stated on my voice information to you, This really is our property and we want to feel respected more info and valued inside our property.  The simple detail as replacing carpet ought to enrich someone’s comfort and pride in their house.

June fourteen, 2018 at 5:01 pm My encounter with Empire continues to be superior and bad. The carpet installers ended up terrific and arrived out in a brief period of time. Having said that, the blinds have taken 3 weeks since the ultimate measurement and I haven’t heard from anyone on when they'd be put in. I have known as the customer service various instances they usually couldn’t make clear why I’m dealing with these challenges.

Sir, I needed to write today in regards to quite possibly the most miserable knowledge Now we have experienced with your organization. When I 1st contacted empire, I was acquiring some estimates. When the gross sales guide came to my dwelling on the specified day, he was only regular. He did not describe to me about hardwood flooring on stairs and risers. When my husband spoke with him a couple of days afterwards to obtain the credit software with Wells Fargo we wanted to insert a front room with hardwood, because his price for your stairs was really sensible.

The day now's 07/27/27 – Because we started off – We've had almost all of the carpet replaced 2 times, and also the vinyl changed 3 times. Now we have run out patience with this organization – their company Division acknowledges that we have experienced several challenges – none of which were being ours, plus they received’t reply to work with any longer. They however haven’t completed the job. Now the carpet while in the master bedroom is buckling up all over the space – along with the master rest room vinyl still needs to be replaced.

I began calling in Sept/Oct 2017 for the replacement. No-one would return my phone. I identified as Trevor directly and he termed Kim in CS and she or he known as me again within a day and remaining a information. It took multiple calls and two weeks for her to return my phone.

Can an individual, just like the CEO preferably, get again to me to discuss this subject ASAP. Public relations is big to a company & whoever handles it should be aware of how your customer service or personnel handle your organization’s phone calls & treatments! Thanks upfront for looking at this criticism………..

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